Kristine Neil

They’re Just Not That Into You

UX, DesignKristine NeilComment

AKA Don’t Blame the Button

It was the Sex and the City episode turned Hollywood movie title phrase that caused many of us of a certain age at a certain time to do some real deep introspection: He’s Just Not That Into You. It was a real jaw-dropper to be told so bluntly that no, they aren’t just busy, aren’t just wanting to play hard to get, aren’t waiting a certain number of days to call. They just weren’t that into us. Maybe it was revolutionary at the time (or perhaps I’ve just grown up), but in retrospect, this seems so obvious. If someone likes you, especially if they are attracted to you, they’re going to find a way to connect. They’ll call. They’ll DM you. They’ll track down your next of kin on Facebook and send them a DM. (That last one is actually probably a huge red flag, but you get the point.)

Well, here’s the business owner version of the same concept: They’re Just Not That Into You. As in, the visitors to your website that aren’t converting. The truth is that in business, just like in love, if someone wants to connect with you, they’ll find a way.

If your site features a nice, color-contrasting button in the header navigation, some decent CTA text over the hero image and another link to “connect” in the footer of the site maybe there are other reasons why they aren’t clicking. Is your copy dull? Could your social media branding be more consistent? Are you just not giving them enough motivation to click. the. button? The answer could be in tightening up your branding or working on refining your messaging. It’s probably not in adding more buttons.

Other Ways to Fix Things

DON’T BLAME THE BUTTON

If people aren’t clicking, it’s rarely (if ever) the button’s fault. The button is there on the page, clear as day. The truth is that it could be a giant, blinking, Vegas-style neon sign with arrows pointing at it and they still wouldn’t click it. Because you’ve not given them a compelling reason to do so. Sure, we can A/B test a few landing pages to help us understand things like which color button converts for your site visitors most or play around with placing CTAs strategically in the hottest parts of a page, but these efforts will be in vain if you don’t pull your weight when it comes to content creation.

FOCUS ON CREATING GREAT CONTENT

All of this is to say that we can do a lot with a beautiful page layout, our understanding of buyer psychology and various UX/UI design strategies to help move people towards the action you’d like them to take on your page or site but design isn’t a cure-all. If you focus on creating compelling, authentic copy that lets people know why you do what you do, how you can help them in ways other people in your industry can’t and that helps them understand what it’s like to work with you, they’ll be knocking down your door to become your customer. Even if there’s only one button on your page asking them to get in touch. 

MORE ISN’T MORE 

Again, just like in dating, customers can smell desperation, and there’s nothing that will send visitors running in the other direction than someone begging to be hired. More isn’t more when it comes to CTAs. In addition to looking desperate, it contributes to the visual clutter on the page and can actually make it harder for visitors to see what you’re asking them to do. Make things as simple as possible. The web is a crowded, often ugly, loud place. Distracted visitors don’t have the time or mental energy to sift through your junk drawer. Explain what you do clearly, give it a little heart and point them in the right direction: ideally one, easily identifiable way to get in touch with you. From there, whether they convert or not is entirely in your hands, but at least you’ll know they’re genuinely interested in loving, adorable, unique little you. 💋 

https://markonbrands.com/blog/theyre-just-not-into-you